Payment

All services and therapies are payable at the point of booking. This may be online via BACs (details provided upon request), Stripe, or in-person by debit /credit card or cash.

We cannot currently accommodate Insurance Companies that require us to invoice them directly. If you are covered by a health insurance policy, we require that you pay us and reclaim from that company. We will provide you with the appropriate receipt/invoice to be able to do this.

For in-depth online programs or extended treatment plans, a payment scheme is available upon request.

Failure to pay at the appropriate time may lead to the suspension of your treatment or service.

Repeat Appointments

When you book a repeat appointment you will need to pay for it in full. You will receive a confirmation by text / email of the day and time. It is your responsibility to check this and record it where you will remember it.

Reminders

You will receive reminders 3 days before and 2 hours before your appointment in the same manner.
Missed appointments, Cancellations, DNAs (Did Not Attends)

We request that all patients and clients give 48 hours’ notice for cancellations unless this is due to a same-day positive COVID test or COVID isolation requirement (your positive PCR text/email confirmation will act as proof of this), or other sudden illness. We request that all users of our services give us as much notice as possible when there is a need to cancel.

Whilst we do everything possible to accommodate life’s ups and downs our aim is to help as many people as possible. This means that any empty space in the diary could have gone to someone in need of help. We, therefore, request that all patients and clients give 48 hours’ notice for cancellations unless this is due to a positive COVID test or COVID isolation requirement, or other sudden illness.

Patients or clients who do not attend their appointments without sufficient notice of cancellation or with none at all will be required to pay full for the appointment booked. Repeat offenders will be required to pay the full fee, and for future appointments in advance in full.

Changing Appointments and Cancellations

More than 48 hours notice

If you wish to change your appointment and there are more than 48 hours until it is due, you will be able to do this online or by calling us. You may rearrange an appointment once without charge. More than this and you will lose the fee.
If you need to cancel your appointment and there are more than 48 hours until it is due, you will need to call us so that we can refund you in full. Less than 48 hours notice but more than 24 hours.

Less than 48 hours notice but more than 24 hours

If there is less than 48 hours notice, you will need to call us. If you have a genuine reason for rearrangement e.g. you or a close family member are in hospital, you have been taken ill or your car broke down then you will be able to rearrange your appointment without charge. Less than 24 hours / on the day.

Less than 24 hours notice / on the day

If there is less than 24 hours notice, unless the reason is due to unforeseen, extreme, and genuine circumstances, you will not receive a refund and your appointment will not be rearranged without a further charge.

It remains that I do ask you not to attend the clinic if you are at all unwell. This protects me from being ill and unable to provide my service and protects fellow patients and clinic visitors.

New patients and those who need to renew ie you have not attended for more than 2 years, will need to book and pay in advance for their initial consultation and then a similar pattern will follow.

Missed Appointments

If you miss an appointment and fail to give us any notice you will lose your fee.

Refunds

Refunds are not given except in extenuating circumstances, or where services are paid for in advance and not taken up by you.

Making a complaint about your treatment

All complaints regarding any aspect of your treatment should be made in the first instance by contacting Bridget Bath on 01733 254239 or at Greenacres Health, 4 Westbourne Drive, Glinton, PE6 7JU. Should your issue then not be able to be resolved you will be provided with an appropriate next step.